Currently, only Interac E-Transfers are accepted.

Orders are processed daily from 8:00 AM to 10:00 PM, with adjusted hours on weekends. We are promptly notified of all orders and payments. Upon receipt and confirmation of your payment, your order is typically completed within 15 to 40 minutes. Processing times may vary on weekends.

We strongly recommend utilizing a dedicated IPTV box, such as the Formuler brand, to ensure a seamless and uninterrupted streaming experience.  Our IPTV services is compatible with a wide range of smart TV devices, including Samsung, Sony, and LG models, as well as Android devices such as phones, Apple TV, iPhones, Google Chromecast, MAG boxes, and FireStick. However, they are not compatible with Roku devices.

If the Electronic Program Guide (EPG) is not loading on an IPTV app on a Firestick, there could be several possible causes:

1. **Insufficient Memory/CPU**: Firestick devices have limited hardware resources, and if too many apps are running at the same time, this could cause the EPG to fail to load.

2. **Network Issues**: If your Firestick is not able to establish a stable internet connection, it may not be able to download the EPG data.

3. **App Incompatibility**: The IPTV app itself might have some compatibility issues with the Firestick or the specific version of the operating system it’s running on.

4. **Corrupted App Cache/Data**: Sometimes, corrupted cache or data can cause apps to behave unexpectedly. Clearing the cache and data might solve the problem.

5. **Outdated App Version**: If the app is outdated, it might not function properly. Make sure the app is updated to the latest version.

6. **VPN Interference**: If you are using a VPN, it could cause delays or restrictions in loading the EPG data.

7. **Incorrect EPG URL**: If you have to manually input an EPG URL, make sure it is correct and in the right format.

8. **Software Glitches**: Sometimes a simple restart of the Firestick or the app can resolve transient software glitches that may prevent the EPG from loading.

9. **Firewall or Security Software**: Sometimes, security settings can block certain network traffic, interfering with the ability to download or display the EPG. Using a VPN can fix this issue.

10. **Use of a Dedicated IPTV Box**: It’s important to note that using a dedicated box for IPTV is generally far superior to using a Firestick or other small devices with limited memory. These dedicated boxes are specially designed to handle IPTV and typically have better performance and more resources, reducing issues related to EPG loading.

By considering these various factors, you’ll be better equipped to identify and resolve potential issues related to your EPG’s loading.

Each device must be assigned a unique set of codes at all times. 

You may renew your subscription at any time by placing an order and selecting the renewal option at checkout. We recommend renewing before your expiration date to avoid service interruptions. Any remaining time will be added to your account, as extensions are based on the original expiration date. If you let it expire due to a vacation or temporary pause in use, that is perfectly acceptable. Simply renew when you are ready, allowing us sufficient time to process your order and resume your service.

When utilizing IPTV, internet speed is crucial, but it is not the sole determinant of a satisfactory streaming experience. Your internet service provider (ISP) may intentionally throttle your internet speed for IPTV purposes, resulting in intermittent video playback due to buffering.

This throttling occurs because IPTV consumes a significant amount of internet bandwidth, potentially straining the network management capabilities of your ISP. To mitigate this issue, some ISPs may reduce the bandwidth allocated to IPTV streams.

To circumvent this throttling, employing a virtual private network (VPN) can be beneficial. A VPN encrypts your internet connection, creating the illusion of a connection originating from a different location. This approach can help you evade ISP throttling and ensure uninterrupted IPTV streaming.

However, not all VPNs are created equal. Some VPNs may exploit poor internet connections, negatively impacting streaming quality. Additionally, there are concerns about the potential misuse of VPN services, which could pose risks to all users. Therefore, it is imperative to select a reputable VPN service that utilizes reliable internet connections and adheres to ethical standards.